Frequently Asked Questions

  • How much is a physiotherapy home visit?

    We want to be as affordable and transparent as possible when charging for our services.

    In order to tell you how much we will charge to deliver you a physiotherapy service in the community, we need to know a few things about you first.

    • Where you live
    • The condition you are seeking treatment for
    • What funding model you wish to access services withOur clients access funding for our services from a range of programs such as NDIS, Private Health Insurance, Home Care Packages, Commonwealth Home Support, DVA etc.

    Our clients access funding for our services from a range of programs such as NDIS, Private Health Insurance, Home Care Packages, Commonwealth Home Support, DVA etc.

    Each of those programs has different funding models and have different administrative requirements.

    For example, some have travel time included in their price guide, and others don’t. Some allow only for 30-minute appointments, while others allow for 60 or 90-minute appointments. Some require us to write a report and fax it to GPs or case managers after every appointment, and others have no reporting requirements at all.

    Please call us to discuss your individual circumstances and we will be able to tell you upfront what the cost of your physiotherapy services will be.

  • Are you still offering services during the COVID-19 pandemic?


    Next Step Allied Health is still providing a home visiting physiotherapy and occupational therapy services, however our group exercise classes have been paused.

    We’ve completed the Department of Health training module on COVID-19 and pay attention to the ever-changing landscape during this pandemic.

    We’ve implemented additional infection control procedures to manage the risk of transmission, and are well equipped with personal protective equipment.

    Do not hesitate to ask your therapist to wear a mask when they enter your home. Similarly, we support our staff taking all additional precautions that they feel are warranted to protect themselves.

    If your therapist needs get particularly close to your face during the course of your treatment, such as when helping you to stand up, they may choose to wear a mask.

  • Do I need a doctor’s referral to see a physio?

    No, but we always appreciate correspondence from your GP.
    If you are considering joining exercise classes and you have any medical conditions that may be affected by exercise, you should discuss it with your GP or specialist first.

    If you ask your doctor for advice about attending a general exercise class they may assume that the class is too vigorous for you.

    It is best to direct your GP or Specialist to our website so that they can understand that our classes are delivered by skilled rehabilitation physiotherapists, they are based on the best available evidence and they can be modified to your condition.

  • Do I need a 1:1 appointment before starting classes?

    An initial consultation with the physiotherapist who will be running your classes is ideal, but we can appreciate that this cost is prohibitive to some.

    Any clients with a complex medical history or pain with normal movement definitely require an initial 1:1 consultation with the physiotherapist.

    For all other classes, if you walk independently, you have no pain with normal movement and you can get on and off the floor without help, you can choose to start a class without scheduling a initial 1:1 consultation.

    With your background information from your intake form, the physiotherapist can observe you in the group exercise environment and form an assessment of your strengths, weaknesses and modifications required.

    If you would like to claim your initial classes on private health insurance, your insurer will likely require evidence that you’ve had a 1:1 initial consultation with us first.

  • How do I book a free trial class?

    To try your first class for free, contact us here or phone us on (07) 30402119 to discuss the suitability of the class and to confirm that there is space available for you in the class.


  • What should I bring to classes?
    • A water bottle
    • Comfortable clothing and shoes with good grip
    • Any emergency medications you may need e.g. inhaler for asthma
    • If it is your first class, please bring your completed intake form or come to the class 5 minutes early to complete a copy on the day.
  • Where are you located?

    Because we need a lot more space for exercise than a conventional clinic can offer, we hire no-frills community venues and gym classrooms by the hour.

    Grange Bowls Club (79 Sellheim Street, Grange QLD)


    Quany’s Gym (104 Norman St, East Brisbane, QLD).